Resume

Jay Pollock

Summary

I am looking for part or full time employment at a job where I can continue to develop my skills. Motivated and curious, quick to master new skills and enjoy figuring out how things work. Strong work ethic, adept at working effectively while unsupervised and juggling priorities.

Skills

• Critical thinking and problem solving

• Curious and always learning

• Teamwork and collaboration

• Wide range of technical skills

• Communication and interpersonal skills

Experience

Senior IT Specialist

Stream Data Systems          Calgary, AB          https://streamdata.com

Jan 2009 to Aug 2024

• Working in a small team environment with different cultures and different skillsets. Wearing many hats and employing a wide range of skills to handle any issue that arises.

• Coordinating and translating between technical and business people to identify issues and define objectives to respond to business priorities. Support current needs while planning for future requirements.

• Provide end to end support for managed services clients (2 to 75 users), SaaS software clients (10 to 100 users) and on demand clients (2 to 20 users) for small and medium sized businesses without in house IT. Overall support of around 500 users.

• Maintain in house data center environment (25 servers) for cloud and SaaS hosting. Security and networks, physical and virtual servers, Windows and Linux OS’s.

• Sales of Managed Services contracts ($6k to $85k annually) and SaaS software contracts ($1k to $15k annually). Preparing Proposals and Quotes (up to $40k). IT Roadmaps, risk assessments and monthly reports. Presenting these to clients.

• In house SaaS software design, schema, UI requirements, software testing and critique.

• Manage and support small development team (5 devs) working on SaaS apps and SaaS websites. Support with troubleshooting, training, hosting, networking and infrastructure needs.

• Log and manage tasks using in house ticketing/case management app.

• Manage Microsoft 365 environments (around 10) with approximate total of 150 accounts.

• Support Telus Business Connect environments (around 5) with approximately 50 users.

Project examples

• Plan and estimate then implement onsite upgrade of a client’s entire aging server stack with addition of machine learning server. New hardware, implement virtualization, build and migrate 5 servers, improve backups and disaster recovery.

• Plan and quote then merge a US company acquisition for an Albertan oilfield client. Move 15 users and email to existing RDS hosting, merge files and access, consolidate licensing, set up parallel US and Canada accounting and supported users.

• Plan and estimate then migrate 55 users off of multi-hosted cloud Exchange to Microsoft 365. Upgrade workstations and mobile devices with new account details for all users.

Geek Squad Agent / Computers Senior

Best Buy Canada          Red Deer, AB          https://bestbuy.ca

Oct 2007 to Dec 2008

• New computer setups and software installs, maintenance and repairs, upgrades, diagnostics and warranty issues.

• Customer assistance, sales of computers and accessories, booking services and point of sale transactions.

• Supervising and training retail associates, assisting with sales goals and running computers department.

Education

Biochemistry/Genetics (3rd year)

University of Alberta Edmonton, AB

Sep 2001 to Jun 2002

Biochemistry/Genetics (2 year University Transfer Program)

Red Deer College Red Deer, AB

Sep 1999 to Jun 2001

Qualities

• Canadian English - native, spoken and written

• Class 5 drivers license and vehicle

• Drug free, don’t smoke anything, alcohol free

Hobbies

• Cars and meeting friends at car meets

• Modding computers and Nerf blasters

• Gaming and VR

References

Available upon request

Let’s Work Together

Get in touch so we can start working together.